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Withdrawal Form and Return Policy at Braguscamp
If you have any questions about withdrawal Form and Return Policy or need more information, message us on WhatsApp and we will help you. You can also visit the Braguscamp online shop.
Right of withdrawal and returns
If you bought from braguscamp.com as a consumer, you can withdraw from your purchase within 14 calendar days without giving any reason. On this page we explain how to do it, which conditions apply and how we refund your money. Further down you will find the model withdrawal form.
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14 calendar days
From the day you receive the product
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Contact us first
On WhatsApp or at info@braguscamp.com, before sending anything
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Return costs
Paid by the customer, unless the product is defective or does not match the order
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Refund
Within 14 days at most, using the same payment method
1. What the right of withdrawal is
Under Articles 102 et seq. of Spanish Royal Legislative Decree 1/2007 (TRLGDCU), which implements Directive 2011/83/EU, consumers who buy at a distance may withdraw from the contract within 14 calendar days, without giving any reason and without penalty, except for the costs indicated on this page.
The period starts on the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the product. If one order includes several products delivered separately, the period runs from delivery of the last one. It is enough to send us your communication before the period expires.
2. How to withdraw, step by step
Tell us your decision
Write to us on WhatsApp at +34 690 086 820 or at info@braguscamp.com within the 14-day period, stating your name, order number and the products you wish to return. You can use the model form on this page or any other unequivocal statement.
Receive our instructions
We will confirm receipt of your request and give you the return address and instructions. Please do not send the product without contacting us first.
Pack the product
Pack the product securely, preferably in its original packaging, with all accessories, parts, manuals and documentation.
Send the product
Return the product without undue delay and no later than 14 calendar days after you informed us of your withdrawal. We recommend keeping proof of shipment.
Receive your refund
We inspect the product and refund the corresponding amount using the same payment method you used for the purchase.
3. Condition of the product
You may handle the product as necessary to establish its nature, characteristics and functioning, just as you would in a physical shop. The product must be returned complete and in good condition.
You are liable for any diminished value of the product resulting from handling other than what is necessary for that purpose. In the case of a roof top tent, for example, fitting it to your vehicle and using it for camping goes beyond that inspection, and the resulting loss of value may be deducted from the refund.
4. Return costs
The direct costs of returning the product are borne by the customer, unless the product is defective or does not match the order; in that case, we cover them.
To return a product, you must send it to our warehouse and you are responsible for the return: you choose the carrier, pay for the shipping and are responsible for the product until it reaches our premises. We recommend packing it carefully and using a tracked, insured shipping service.
Bulky products
Roof top tents and other bulky products cannot be returned by normal post, and their transport may be costly. If you wish, we will tell you the approximate cost of a return by carrier before you exercise your right.
Have you received the wrong product?
If we have mistakenly sent you a different product from the one you ordered (an order mix-up), all you need to do is let us know: we take care of the whole process at no cost to you.
- Let us know by emailing incidencias@braguscamp.com with your order number and a photo of the product you received and of the parcel label.
- We collect the wrong product from your address with our carrier, on a date agreed with you.
- We send you the correct product to your address once the wrong one has been collected.
The exchange cannot be made at our warehouse: since we handle both the collection and the delivery, you do not need to travel or bring the product to us.
5. Refund
We will refund all payments received from you, including the initial delivery costs, within 14 calendar days of the date on which you inform us of your decision to withdraw. If you chose a type of delivery other than, and more expensive than, the standard delivery we offer, we are not required to refund that additional cost.
We will use the same means of payment that you used for the purchase, unless you expressly agree otherwise, and you will not be charged any fees for the refund. We may withhold the refund until we have received the product or until you have supplied proof of having sent it back, whichever is the earliest.
If you financed your purchase with seQura, withdrawal also cancels the linked credit agreement, in accordance with the applicable law.
6. Exceptions
Under Article 103 TRLGDCU, the right of withdrawal does not apply, among other cases, to:
- products made to the customer's specifications or clearly personalised;
- sealed products which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery;
- products which, after delivery, are by their nature inseparably mixed with other items;
- products liable to deteriorate or expire rapidly.
The right of withdrawal is reserved for consumers. Purchases made by businesses or professionals for their trade are not included, although you are welcome to ask us about your case.
If the product you received is defective, does not match the order or arrived damaged, you do not need to withdraw: we will deal with it under the 3-year legal guarantee. More information in our legal notice and terms of sale.
7. Model withdrawal form
You can copy this form, fill it in and send it to us by email or WhatsApp. Using it is not mandatory.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To: BRAGUSCAMP SL, Paseo de la Igualdad 1, Local 7, 28850 Torrejón de Ardoz (Madrid), Spain. Email: info@braguscamp.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
| Goods / service(s) | |
|---|---|
| Order number (optional) | |
| Ordered on (*) / received on (*) | |
| Name of consumer(s) | |
| Address of consumer(s) | |
| Signature of consumer(s) (only if this form is notified on paper) | |
| Date |
(*) Delete as appropriate.
8. Frequently asked questions
Do I have to explain why I am returning the product?
No. The right of withdrawal does not require any reason. Telling us why helps us improve, but it is entirely optional.
Can I fit the roof top tent to try it out?
You can open the packaging and check the product and its components, as you would in a shop. Fitting it to your vehicle or using it for camping goes beyond that inspection and may reduce its value, which would be deducted from the refund.
Can I return only part of my order?
Yes. You can withdraw from one or more products in the order. We will refund the amount corresponding to the returned products.
What if the product arrived damaged or is not what I ordered?
Write to us as soon as possible on WhatsApp or at info@braguscamp.com with your order number and photographs. This is not a withdrawal but a legal guarantee case, and the return costs are on us.
When will I get my money back?
Within 14 calendar days at most from when you inform us of your withdrawal. We may wait until we receive the product, or until you send us proof of return, before issuing the refund.
9. Download the form
You can also download the withdrawal form as an image (in Spanish), print it and send it to us scanned or photographed:
Last updated: October 2026
