Shopping Cart
INSURED SHIPPING
From our warehouse to your door, fast and protected
We prepare every order with care and ship it with insured transport throughout Spain and Europe. Here's everything you need to know about delivery times, delivery and any issues.
Dispatched Monday to Friday before 12:00Mainland Spain with TSB LogisticShipment tracking
Delivery times
| Destination | Carrier | Estimated time |
|---|---|---|
| 🇪🇸 Mainland Spain | TSB Logistic | 2 to 5 working days |
| 🏝️ Balearic Islands | Insured transport | 7 working days |
| 🌋 Canary Islands | Insured transport | 10 working days |
| 🇪🇺 Europe | Insured transport | 7 to 10 working days maximum |
Delivery times are counted from when the order leaves our warehouse, provided there are no logistics incidents en route (strikes, adverse weather, transport network congestion, customs inspections or local holidays). If that happens, we'll keep you informed at all times.
How we prepare your shipment
We confirm your order
You'll receive a confirmation email with a summary of your purchase and your invoice.
We prepare and protect it
We check the product and pack it so it travels safely. Roof tents are shipped as oversized parcels or on a pallet.
It leaves our warehouse
Orders are dispatched daily, Monday to Friday, before 12:00. We send you tracking details so you know where your order is.
It arrives at your home
The carrier will contact you to arrange delivery. Check the box before signing and enjoy!
📦 When your order arrives: check before signing
Inspect the packaging in front of the driver. If you see any knocks, damage or moisture, note it on the delivery note before signing (for example: "box damaged, subject to inspection") and take photos.
Message us within 24–48 hours via WhatsApp or email with your order number and the photos. With the note on the delivery slip, the insurance covers the damage and we'll find you a solution as quickly as possible.
⚠️ Very important: if the damage is not noted on the delivery note at the moment you receive the order, the carrier and the insurer will not accept the claim and Braguscamp will not be able to take responsibility for the damage. Signing the delivery note without remarks means accepting that the parcel arrived in perfect condition. Always record any anomaly in the packaging (dents, breakage, damp, opened tape…) before signing.
Important information
🛡️
Premium transport insurance
At checkout you can add premium transport insurance: your parcel travels with extra breakage cover with TSB Logistic for complete peace of mind.
🏠
Delivery details
Provide a full address and a contact phone number, and make sure someone is there to receive the order. Deliveries are made at street level or to an accessible entrance.
🔁
Failed deliveries
If delivery cannot be made due to absence or an incorrect or inaccessible address, the cost of a second delivery or storage is borne by the customer.
🌍
Canary Islands and outside the EU
For shipments to the Canary Islands, Ceuta, Melilla or outside the European Union, any import taxes and customs formalities are the responsibility of the recipient.
Cancelling orders already shipped
You can cancel your order free of charge as long as it hasn't left our warehouse. If the shipment has already left and the order is cancelled, a penalty equal to the transport cost will apply, which will be deducted from the refund once the product has been received back at our warehouse.
Live near Madrid? Collect it and we'll fit it for free
You can collect your roof tent from our warehouse in Villalbilla (Madrid, Spain) by appointment and we'll install it on your vehicle with no fitting charge. See how it works.
Frequently asked questions
When will my order be dispatched?
Orders are dispatched Monday to Friday, on working days, before 12:00. Orders confirmed after that time or at the weekend are dispatched on the next working day.
How do I know where my order is?
When your order leaves our warehouse, we send you the tracking details. If you have any questions, message us on WhatsApp with your order number.
What should I do if the box arrives damaged?
Note it on the delivery note before signing, take photos and message us within 24–48 hours. We'll handle the claim with the carrier and the insurer to give you a quick solution.
Do you ship outside Spain?
Yes, we ship throughout Europe with insured transport, with an estimated delivery time of 7 to 10 working days maximum.
Can I change the delivery address?
Yes, as long as the order hasn't been dispatched yet. Message us on WhatsApp as soon as possible with your order number and the new address.
Questions about your delivery?
We'll help you on WhatsApp with your order number.
Message us on WhatsAppinfo@braguscamp.com