Legal Notice

1. Company details

In accordance with Article 10 of Spanish Law 34/2002 of 11 July on information society services and electronic commerce (LSSI-CE), we provide the following details of the owner of this website:

Communications addressed to BRAGUSCAMP SL will be considered valid when sent by email or by post to the addresses above.

2. Terms of use

Access to this website is free of charge and confers the status of user. By browsing it, the user accepts these terms of use. Purchases of products are additionally governed by the general terms of sale in section 7.

To create an account or place an order, you must provide true, accurate and up-to-date information. Users are responsible for the accuracy of the data they provide and for keeping their login credentials confidential.

Users undertake to use the website appropriately and, in particular, not to:

• disseminate unlawful, offensive or discriminatory content or content contrary to public order;
• introduce viruses or any other system that may damage or interrupt the operation of the website or of other users' devices;
• attempt to access restricted areas, other users' accounts or the systems of BRAGUSCAMP SL or third parties;
• impersonate other people;
• reproduce, copy or commercially exploit the content without authorisation;
• use the website to send unsolicited advertising or commercial communications.

BRAGUSCAMP SL may suspend or cancel access for users who breach these terms, without prejudice to any legal action that may apply.

3. Intellectual and industrial property

All content on the website (texts, photographs, videos, graphics, logos, design, source code and software), as well as the designs of the products manufactured by Braguscamp, belong to BRAGUSCAMP SL or to third parties who have authorised their use, and are protected by intellectual and industrial property law.

You may view the content and print or download it for strictly personal and private use. Reproduction, distribution, public communication or transformation for commercial purposes without the prior written authorisation of BRAGUSCAMP SL is prohibited.

The Braguscamp trademark, trade name and logos belong to BRAGUSCAMP SL. Any third-party trademarks appearing on the website belong to their respective owners and are mentioned for descriptive purposes only.

If you believe that any content on the website infringes your rights, please notify info@braguscamp.com, identifying yourself and indicating the content concerned and the reason.

4. Liability

BRAGUSCAMP SL works to ensure that the information on the website is correct and up to date and that the site operates without interruption. Nevertheless, to the extent permitted by law, it is not liable for:

• interruptions, technical errors or unavailability of the website due to causes beyond its control or to maintenance work;
• damage caused by viruses or other harmful elements that could not be detected with reasonable security measures;
• misuse of the website or its content by users or third parties;
• the content and services of third-party websites linked from this website.

Product photographs reflect reality as faithfully as possible, although there may be slight colour differences due to the settings of each screen. The characteristics of each product are those stated on its product page.

Nothing in this legal notice limits the rights granted by law to users who are consumers.

5. Links

The website may include links to third-party pages and embedded content from other services, such as YouTube videos or Google Maps. BRAGUSCAMP SL does not control those sites and is not responsible for their content, operation or privacy policies. If it becomes aware that a link leads to unlawful content, it will remove it promptly.

Linking to the braguscamp.com home page is permitted provided that the link does not mislead as to any relationship with BRAGUSCAMP SL, does not present its content as the linking party's own and is not placed on pages with unlawful content.

6. Privacy and cookies

BRAGUSCAMP SL is the controller of the personal data you provide through this website. We use it to manage your account, orders, deliveries, warranty claims and enquiries and, only with your consent, to send you commercial communications. To do so, we rely on providers acting on our behalf, such as our web hosting service, payment providers and transport companies.

You may exercise your rights of access, rectification, erasure, objection, restriction and portability at any time by writing to info@braguscamp.com with the subject "Data protection", and you may lodge a complaint with the Spanish Data Protection Agency (www.aepd.es). Your card details are handled directly by the payment provider; Braguscamp does not store them.

You will find full information in our privacy policy and in our cookie policy, which also explains which cookies we use and how to manage them.

7. General terms of sale

The following terms summarise the rules applicable to purchases made on braguscamp.com by consumers in Spain and the European Union. By placing an order, the customer confirms having read and accepted them.

7.1 Products

Braguscamp designs and manufactures its own roof top tents. It also sells awnings, enclosures, mounting systems, camper accessories, fridges and power stations. The main characteristics of each product are shown on its product page. Before buying, please check that your vehicle and roof bars can carry the weight of the product; if in doubt, contact us.

7.2 Ordering process

1. Add the products to your cart.
2. Log in or create an account and enter the delivery address.
3. Choose the shipping and payment method; you will see the total price including taxes and shipping costs.
4. Review your order, correct any details if necessary, accept the terms and confirm the order with an obligation to pay.
5. You will receive a confirmation email with the details of your order.

You can change or correct any details until you confirm the order. The contract is concluded in the website language you choose from those available. BRAGUSCAMP SL archives the electronic order document, and you can view your orders in the "My account" section.

7.3 Prices and taxes

Prices are shown in euros (€) and include the applicable VAT. Shipping costs are shown separately in the cart before you confirm the order. The price in force at the time the order is placed applies.

If an obvious error is detected in the price of a product, we will inform you before shipping so that you can either confirm the order at the correct price or cancel it with a full refund of the amount paid.

7.4 Payment methods

• Credit or debit card (Visa and Mastercard).
• PayPal.
• seQura: deferred or instalment payment for residents of Spain, subject to approval by seQura.

Payments are processed through the secure platforms of the payment providers. BRAGUSCAMP SL has no access to your card details and does not store them.

7.5 Shipping and delivery

We ship to Spain and to the European Union countries available at checkout. The cost and estimated delivery time are shown before you confirm the order. Unless otherwise agreed, delivery will take place within a maximum of 30 calendar days from the conclusion of the contract.

When you receive your order, check the condition of the packaging. If you notice visible damage, note it on the carrier's delivery note and let us know as soon as possible with photographs. The risk of loss or damage to the products passes to the customer upon delivery.

If you prefer, you can ask us about collecting your order or having it fitted at our warehouse in Villalbilla, always by appointment.

7.6 Warranty

All new products come with a 3-year legal guarantee of conformity from delivery, in accordance with Spanish Royal Legislative Decree 1/2007 (TRLGDCU), as amended by Royal Decree-Law 7/2021. If a product is not in conformity, you may request its repair or replacement and, where appropriate, a price reduction or termination of the contract, at no cost to you.

To make a warranty claim, write to us on WhatsApp or at info@braguscamp.com, stating your order number and attaching photographs or a video of the problem. As the manufacturer of our roof top tents, we handle their repair or replacement directly. The warranty does not cover damage caused by incorrect use or fitting, normal wear and tear or failure to follow the product instructions.

7.7 Right of withdrawal

If you are a consumer, you have 14 calendar days from delivery to withdraw from your purchase without giving any reason. Before returning a product, contact us on WhatsApp or at info@braguscamp.com and we will give you the return address and instructions. You will find the full procedure, costs, exceptions and the model form on our Right of withdrawal page.

8. Customer service and complaints

Our customer service is available exclusively via WhatsApp and email:

• WhatsApp: +34 690 086 820
• Email: info@braguscamp.com

We respond to complaints as quickly as possible and in any case within one month of receipt.

Message us on WhatsApp

9. Dispute resolution

If any disagreement arises, please contact us first: most issues can be resolved quickly and amicably.

If you are not satisfied, as a consumer you may contact the consumer services of your local or regional authority in Spain, such as the Municipal Consumer Information Offices (OMIC), or the equivalent bodies in your country, and request arbitration before the competent Consumer Arbitration Board (Junta Arbitral de Consumo) where both parties agree to submit to it. You may also go to the competent courts.

10. Applicable law and jurisdiction

This legal notice and the terms of sale are governed by Spanish law, in particular Law 34/2002 (LSSI-CE), Regulation (EU) 2016/679 (GDPR), Organic Law 3/2018 (LOPDGDD) and Royal Legislative Decree 1/2007 (TRLGDCU). If you are a consumer habitually resident in another European Union country, you will also retain the protection afforded to you by the mandatory provisions of your country's law.

Disputes with consumers will be heard by the courts of the consumer's place of residence. If the customer is not a consumer, the parties submit to the courts of the place of the registered office of BRAGUSCAMP SL.

11. Changes

BRAGUSCAMP SL may amend this legal notice and the terms of sale to adapt them to legal or service changes. Changes will be published on this page, and each order will be governed by the version in force when it was confirmed.

If any clause is declared invalid, the remaining clauses will remain valid.

Last updated: October 2026